Privacy Policy
Last Updated: June 17, 2026
This Privacy Policy explains how Enviroclean Carpet Care LLC collects, uses, discloses, and protects information when you visit https://envirocleantn.com/, request services, communicate with us, participate in our customer communication programs, or otherwise interact with us.
For purposes of this Privacy Policy, “Company,” “we,” “our,” or “us” refers to Enviroclean Carpet Care LLC.
Company Information
Enviroclean Carpet Care LLC
Website: https://envirocleantn.com/
Phone: (423) 472-2578
Email: envirocleancarpetcare@gmail.com
Mailing Address: 3325 Davy Crockett Dr NE Suite 112, Cleveland, TN 37323, United States
By accessing or using our website, submitting information to us, requesting services, or participating in any of our communication programs, you agree to the practices described in this Privacy Policy.
Scope of This Privacy Policy
This Privacy Policy applies to information we collect through:
- Our website
- Online forms
- Service requests
- Estimate requests
- Scheduling requests
- Live chat or messaging tools
- SMS/MMS text messages
- Email communications
- Phone communications
- Post-service surveys
- NPS or rating requests
- Feedback requests
- Review request campaigns
- Cookies, pixels, analytics tools, advertising tools, call tracking tools, chat tools, and similar technologies
This Privacy Policy does not apply to third-party websites, platforms, or services that we do not own or control.
Our website and communication programs are intended for users located in the United States. If you access the website or participate in a communication program from outside the United States, your information may be transferred to, processed, and stored in the United States.
Information We Collect
We may collect information in three primary ways:
- Information you provide directly to us
- Information collected automatically when you use our website
- Information collected through cookies, pixels, analytics tools, advertising tools, call tracking tools, chat tools, and similar technologies
Information You Provide to Us
When you interact with us, you may choose to provide personal information and other details, including:
- Name
- Email address
- Phone number
- Mailing address
- Service address
- Billing information
- Service request details
- Appointment preferences
- Photos or attachments you upload
- Messages submitted through forms, chat, SMS/MMS, email, or other channels
- Survey responses
- NPS scores
- Ratings
- Review feedback
- Customer service inquiries
- Information you provide when requesting a quote or scheduling service
Any other information you choose to submit
You are not required to provide personal information to browse our website. However, if you choose not to provide certain information, we may be unable to respond to your inquiry, provide an estimate, schedule a service, administer certain programs, or provide certain services.
Payment Information
If you make a payment, payment information may be processed by a third-party payment provider or payment gateway.
We do not intend to store full credit card information on our own servers. Payment transactions may be handled by an external payment provider that is responsible for processing payment information according to its own security and compliance practices.
Information Collected Automatically
When you visit our website, we and our service providers may automatically collect certain information about your device, browser, and interaction with the website, including:
- IP address
- General location information, such as city or state inferred from IP address
- Browser type
- Operating system
- Device type
- Language settings
- Pages visited
- Links clicked
- Scroll activity
- Time spent on pages
- Referring and exit pages
- Approximate timestamps
- Session identifiers
- Diagnostic data
- Website performance data
We use this information to operate the website, understand visitor engagement, measure website performance, troubleshoot issues, detect and prevent fraud, improve user experience, and maintain security.
Cookies, Pixels, and Similar Technologies
We use cookies and similar technologies, such as pixels, tags, local storage, and tracking scripts, to help the website function, understand how the website is used, improve performance, and support advertising and measurement activities.
Cookies are small files that a website or service provider transfers to your browser or device, if you allow, that help the website recognize your browser and remember certain information.
We may use cookies and similar technologies to:
- Help the website function properly
- Understand user preferences based on current or previous website activity
- Compile aggregate data about website traffic and website interactions
- Track advertisements and marketing performance
- Measure calls, form submissions, and other conversions
- Improve the website, services, and user experience
- Support analytics and advertising activities
We may use trusted third-party services that track this information on our behalf.
Examples of tools we may use include:
- Google Analytics
- Google Ads
- Google AdSense
- Meta Pixel
- Call tracking tools
- Chat and messaging tools
- Website hosting and performance tools
- Survey or review-request platforms
Some of these tools may be operated by third parties and may collect information across different websites or online services over time, subject to those third parties’ own privacy practices.
How We Use Your Information
We may use the information we collect for legitimate business purposes, including to:
- Respond to inquiries and customer service requests
- Provide estimates
- Schedule appointments
- Confirm, update, or manage service requests
- Provide carpet cleaning and related services
- Process transactions
- Communicate with you about services
- Send appointment reminders and service updates
- Follow up after phone, email, live chat, SMS, or website inquiries
- Administer customer communication programs
- Send satisfaction surveys, NPS requests, and feedback requests
- Ask for ratings and reviews of our services
- Analyze customer feedback and improve our services
- Operate, maintain, and improve our website
- Measure website traffic and advertising performance
- Attribute calls, leads, and service requests to marketing sources
- Conduct marketing and advertising activities where permitted
- Protect against fraud, misuse, security incidents, or unauthorized activity
- Enforce our policies and agreements
- Comply with applicable laws, regulations, legal processes, or governmental requests
We do not use information collected through the website or communication programs to make decisions that produce legal or similarly significant effects solely by automated means.
Text Messaging and Mobile Information
If you provide your phone number and opt in to receive SMS/MMS text messages, we may send text messages related to:
- Service scheduling
- Appointment reminders
- Customer support
- Current or past projects
- Post-service follow-up
- Satisfaction surveys
- NPS requests
- Feedback requests
- Invitations to leave public reviews
- Service-related updates
- Limited promotional messages related to our services, where permitted by law
Message frequency may vary. Message and data rates may apply.
You can opt out of text messages at any time by replying “STOP” to any message. For help, reply “HELP” or contact us at:
Phone: (423) 472-2578
Email: envirocleancarpetcare@gmail.com
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
We do not sell, rent, or share your mobile phone number, text-message consent information, opt-in data, or opt-out status with third parties or affiliates for their own marketing or promotional purposes.
We may share mobile information only with service providers that help us deliver text messages, such as messaging platforms, phone companies, customer communication tools, and other vendors assisting with SMS delivery, or as required by law.
All categories of sharing described in this Privacy Policy exclude mobile contact information and text messaging originator opt-in data and consent. This information will not be shared with third parties except service providers that assist us in delivering text messages or as required by law.
Email Communications and CAN-SPAM
We may collect your email address to:
- Send information
- Respond to inquiries
- Respond to requests or questions
- Send service-related communications
- Send customer follow-ups
- Send marketing communications where permitted
- Continue communicating with customers after an original transaction has occurred
To comply with the CAN-SPAM Act, we agree to:
- Not use false or misleading subject lines or email addresses
- Identify marketing messages as advertisements when required
- Include the physical address of our business or site headquarters
- Monitor third-party email marketing services for compliance, if one is used
- Honor unsubscribe and opt-out requests promptly
- Allow users to unsubscribe by using the link at the bottom of marketing emails, where applicable
If you would like to unsubscribe from future emails, you may follow the unsubscribe instructions in the email or contact us at envirocleancarpetcare@gmail.com.
How We Share Information
We do not sell personal information for money.
We may share information in limited circumstances, including with:
- Service providers
- Website hosting providers
- Payment processors
- Analytics providers
- Advertising and measurement vendors
- Call tracking providers
- Survey and review-request platforms
- Messaging platforms
- Customer communication tools
- Email marketing platforms
- Professional advisors
- Legal, regulatory, or governmental authorities where required
- Successors in connection with a business transfer
Service Providers
We may share information with vendors and service providers that help us operate our website, conduct our business, serve customers, deliver communications, process transactions, measure performance, provide customer support, or administer communication programs.
These providers are permitted to use information only to perform services on our behalf and are expected to keep information confidential.
Legal and Safety Disclosures
We may disclose information when we believe disclosure is appropriate to:
- Comply with applicable law, regulation, legal process, or governmental request
- Enforce our website policies, Terms & Conditions, or agreements
- Protect our rights, property, or safety
- Protect the rights, property, or safety of customers or others
- Detect, prevent, or address fraud, misuse, or security issues
Business Transfers
If Enviroclean Carpet Care LLC is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.
Non-Personal Information
We may share non-personally identifiable, aggregated, or deidentified visitor information for marketing, advertising, analytics, or other business purposes.
Third-Party Links
Our website may contain links to third-party websites, platforms, products, or services.
These third-party sites have separate and independent privacy policies and terms. We do not control, and are not responsible for, the content, privacy practices, security, products, services, or activities of third-party websites or services.
We encourage you to review the privacy policies and terms of any third-party website or service you visit.
Google Advertising and Analytics
We may use Google services, including Google Analytics, Google Ads, Google AdSense, and related advertising or measurement tools.
Google may use cookies, including advertising cookies, to serve ads, measure ad performance, and provide analytics services. Google’s use of cookies may allow it to serve ads to users based on prior visits to our website or other websites.
We may use features such as demographics and interests reporting, advertising reporting, conversion tracking, and similar tools.
We, along with third-party vendors such as Google, may use first-party cookies, such as Google Analytics cookies, and third-party cookies, such as advertising cookies, or other third-party identifiers, to compile data regarding user interactions with ad impressions, website activity, and other ad service functions.
You can manage how Google advertises to you by using Google’s ad settings and related opt-out tools. You may also be able to opt out through industry opt-out pages or by using the Google Analytics opt-out browser add-on.
Cookies and Your Choices
You can choose to have your browser warn you each time a cookie is being sent, or you can choose to turn off some or all cookies through your browser settings.
Because each browser is different, check your browser’s help menu to learn how to modify your cookie settings.
If you turn cookies off, some features of the website may not function properly.
If the website presents a cookie banner or preference center, you may use it to manage certain categories of cookies where available.
Global Privacy Control
Some browsers or browser extensions support Global Privacy Control, also known as GPC.
Where required by applicable law, we will process GPC signals as a request to opt out of certain processing, such as certain types of sharing for targeted advertising under state law. Honoring GPC may be limited by technical constraints and may not apply to cookies that are necessary to operate the website.
Do Not Track
Some browsers include a “Do Not Track” setting.
Because there is no uniform industry standard for interpreting Do Not Track signals, our website may not respond to all Do Not Track signals. You can use the cookie controls and other choices described in this Privacy Policy to manage cookies and tracking.
Third-Party Behavioral Tracking
We may allow certain third-party behavioral tracking through cookies, pixels, and similar technologies used for analytics, advertising, and measurement. You can manage certain tracking preferences through your browser settings, cookie controls, applicable opt-out tools, and other choices described in this Privacy Policy.
California Online Privacy Protection Act
The California Online Privacy Protection Act, also known as CalOPPA, requires commercial websites and online services that collect personally identifiable information from California consumers to post a privacy policy describing the information collected and the parties with whom it is shared.
In accordance with CalOPPA:
- Users can visit our website anonymously where technically possible.
- A link to this Privacy Policy will be available on our website.
- The Privacy Policy link will include the word “Privacy.”
- Users will be notified of Privacy Policy changes on this Privacy Policy page.
- Users may request changes to their personal information by emailing us.
U.S. Privacy Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to:
- Confirm whether we collect or process personal information about you
- Request access to personal information
- Request correction of inaccurate personal information
- Request deletion of personal information, subject to legal exceptions
- Request a copy of personal information in a portable format
- Opt out of certain uses of personal information, including certain targeted advertising conducted through cookies and similar technologies
- Appeal a decision regarding a privacy rights request, where required by applicable law
The availability and scope of these rights may vary by jurisdiction.
To exercise your privacy rights, contact us using the information listed in the “Contact Us” section below. We may need to verify your identity before completing your request.
Where permitted by law, you may designate an authorized agent to submit a request on your behalf. If your request is denied, you may have the right to appeal by contacting us and stating that you are submitting an appeal.
No Sale of Personal Information
We do not sell personal information for money.
However, we may allow certain third-party partners to collect information through cookies and similar technologies for analytics, advertising, and measurement purposes. You may be able to opt out of certain cookie-based advertising through the controls described in this Privacy Policy.
Children’s Privacy
Our website and communication programs are not directed to children.
We do not knowingly collect personal information from children under 13 years old. We also do not specifically market to children under 13 years old.
If you believe a child has provided personal information through our website or communication programs, please contact us so we can take appropriate steps to delete the information.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information collected through our website and communication programs from unauthorized access, use, disclosure, alteration, or destruction.
Your personal information may be contained behind secured networks and accessible only by a limited number of persons who have special access rights to such systems and are expected to keep the information confidential.
Sensitive information transmitted through the website may be protected using Secure Socket Layer, or SSL, technology where available.
Payment transactions are processed through third-party payment providers and are not intended to be stored or processed on our own servers.
No method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Email, text messages, live chat, and similar communications may not be encrypted end-to-end and may not be secure. Please do not send sensitive information through these channels.
Data Breach Response
In order to be consistent with Fair Information Practices, if a data breach occurs that requires notification, we will take appropriate responsive action, which may include notifying affected users by email within 7 business days where required and appropriate.
We also recognize the Individual Redress Principle, which provides that individuals have the right to pursue legally enforceable rights against data collectors and processors who fail to comply with applicable laws.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:
- Provide services
- Respond to inquiries
- Administer communication programs
- Send surveys and review requests
- Maintain business records
- Resolve disputes
- Enforce agreements
- Comply with legal obligations
- Protect against fraud and security issues
When information is no longer needed, we will take reasonable steps to delete, deidentify, or securely dispose of it in accordance with our retention practices and applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.
Your continued use of the website, services, or communication programs after changes are posted means you accept the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy choices, please contact us:
Enviroclean Carpet Care LLC
3325 Davy Crockett Dr NE Suite 112
Cleveland, TN 37323
United States
Phone: (423) 472-2578
Email: envirocleancarpetcare@gmail.com
Website: https://envirocleantn.com/